Creamos experiencias digitales
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We are creators of superior digital experiences that evolve the way companies communicate with their customers.
Companies from various industries across Latin America choose us to design their omnichannel service strategy, optimize and automate their sales and business processes through intelligent bots and top-tier SaaS solutions.
With over 15 years of experience in the technology sector, we constantly challenge ourselves by following the path of innovation and driving business agility to build teams that ensure the success of our clients. It’s not just about digital transformation, but about transforming together, while respecting the time needed to adapt to change.
To create excellent solutions that enable companies to offer their customers superior digital service experiences. We aim to work as a team with our clients, sharing and embracing their challenges, pain points, and successes as our own.
To be a leading company in digital innovation, a benchmark and strategic ally for our clients, breaking boundaries and creating a space for professional development.
YOIZEN has been committed from the very beginning to building a culture of transparency and integrity, based on ethical behavior and compliance with laws and operational standards in line with the business market and the workplace environment in which it operates.
Every team member is responsible for adhering to and ensuring compliance with the rules and principles outlined in our Code of Conduct and Business Ethics.
Being part of a company with an entrepreneurial mindset means taking a «leadership» role at every level of the organization. Each team member must focus on making things happen by performing their tasks with responsibility, initiative, self-control, and a commitment to improving the processes and products they work with, while positively influencing their environment to ensure this happens.
We strive to meet the current and potential demands of our customers in a timely and proper manner, fulfilling the expectations of our stakeholders by applying our best dispositions, attitudes, and skills.
These same values must guide each of our actions towards internal customers, understanding that the foundation of our growth lies in the satisfaction and care of the people who make up our team. Listening, responding, and ensuring an optimal experience within the company are the keys to Service Leadership.
We strive to surpass ourselves in what we do, learn from our mistakes, and work with quality. Attention to detail, continuous improvement, training, and management based on defined processes will help us navigate the path of quality in pursuit of excellence.
The quality of internal and external communication at all customer touchpoints is a fundamental part of a culture of excellence.
Integration, collaboration, and knowledge sharing across different areas and individuals within the company are what allow us to grow as an organization and strengthen our sense of belonging.
In every interaction, there are obstacles, sensitivities, and misunderstandings. Dialogue and the awareness that the success of any task depends on emotional well-being are our tools for overcoming these challenges.
We are committed to delivering services in accordance with the Service Level Agreement (SLA) and the legal, contractual, and regulatory requirements agreed upon with our clients, ensuring the confidentiality, integrity, and availability of information.
We guarantee Information Security and the continuity of critical business processes by implementing best practices to protect the company’s resources and assets.
We provide ongoing information security training to all members of the organization.
YOIZEN‘s management is committed to meeting legal and regulatory requirements and providing the necessary resources to maintain the effectiveness of its Quality Management System.
Effective Date: 10-12-2021
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